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Tech Support Specialist
About Clickio
Clickio is a fast-growing, innovative technology company which helps online publishers to get more out of their websites. Combining a sophisticated, AI-powered advertising platform with a range of site layout optimization and compliance tools, we make it easy for publishers to improve user experience and maximise their advertising revenue.
We are among just 50 companies globally to be designated a Google Certified Publishing Partner, and were one of the first in the world to launch a fully automated tool to manage GDPR consent.
Starting in 2015 with just five employees and a handful of publishers, Clickio has seen over five years of constant growth. Today, we're a diverse, multinational team of over 70 colleagues - working flexibly from home or our offices in London and Cagliari - and we're proud to partner with over 500 publishers in more than 20 countries.
About the Role
We are looking for a person with a technical background, an analytical mindset, excellent communication skills, and a level of English sufficient for easy written and oral communication with clients and colleagues from different countries. We need an honest, proactive, independent, and responsible employee who is ready to learn and develop together with the company
Job Duties
Requirements
Language Requirements
How to apply
Please fill in the form below with your details, a copy of your most updated CV and short cover letter in English.
About Clickio
Clickio is a fast-growing, innovative technology company which helps online publishers to get more out of their websites. Combining a sophisticated, AI-powered advertising platform with a range of site layout optimization and compliance tools, we make it easy for publishers to improve user experience and maximise their advertising revenue.
We are among just 50 companies globally to be designated a Google Certified Publishing Partner, and were one of the first in the world to launch a fully automated tool to manage GDPR consent.
Starting in 2015 with just five employees and a handful of publishers, Clickio has seen over five years of constant growth. Today, we're a diverse, multinational team of over 70 colleagues - working flexibly from home or our offices in London and Cagliari - and we're proud to partner with over 500 publishers in more than 20 countries.
About the Role
We are looking for a person with a technical background, an analytical mindset, excellent communication skills, and a level of English sufficient for easy written and oral communication with clients and colleagues from different countries. We need an honest, proactive, independent, and responsible employee who is ready to learn and develop together with the company
Job Duties
- Handle requests from customers and colleagues (using Jira Service Management)
- Set up different formats of ad units
- Find and eliminate technical issues in websites and advertising codes
- Analyse statistics, identify anomalies, localise and solve problems
- Provide consultations to colleagues and clients, as well as communicate complex technical solutions in a simple way
Requirements
- 1+ year of experience working remotely full-time
- 2+ years' experience of working in tech support / call-centre / account management
- Good understanding of website architecture
- Good understanding of HTML and CSS (be able to quickly find an error on the page or find an accurate CSS-selector)
- Outstanding problem-solving skills
- High level of responsibility and independence
- Excellent communication and customer service skills
Language Requirements
- Must be fluent in English
- Knowledge of Italian or Spanish would be an advantage
- Competitive salary
- Regular salary review
- Remote work, full time
- Work in a strong international team, where you will have the opportunity to develop your skills and professional experience
How to apply
Please fill in the form below with your details, a copy of your most updated CV and short cover letter in English.
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